FAQ

The call doesn't go through

Due to the communication environment, the other party may not be able to receive or answer the call properly. Please wait a while and try again, or try in a Wi-Fi environment.

Where can I buy coins?

You can purchase coins from [Get Coins] in User Page.

Are there any phone charges?

here is no separate phone charge, but a set number of coins will be consumed. communication charges will apply, so we recommend using a Wi-Fi connection.

The ringtone doesn't ring

Please try closing and restarting the app, as this may improve the situation.

Audio and video during video calls are not displayed

Please check whether the app is allowed to use the camera and microphone.

The other person can't hear me

The playback volume on the other person's side may be muted or not all the way up. Also, please check that it is allowed in [Settings > Privacy > Microphone].

Audio is delayed/video is frozen

Your internet speed or memory may be insufficient. Please restart your smartphone. Also, please check that the playback volume is not muted.

My post disappeared without me noticing

Posts that violate the terms of service, any laws, or are otherwise deemed inappropriate will be removed.

The app is behaving strangely

Please try restarting the app or device, reinstalling the app, or updating the OS.

I would like to get a refund or cash out my coins

Sorry, but we cannot accept refunds (cancellations) after coins have been purchased. Please read the terms of use and make sure you understand them before purchasing.